Hotel, Catering and Tourism
Hotel Reservations Clerks
Detail
Responsibilities
Hotel Reservations Clerks process all reservation inquiries, bookings and related customer service requests as well as preparing reservation confirmation and arrival reports for relevant departments.
Basic qualification requirements
Academic requirements
Professional Diploma/ Diploma or equivalent
Work experience
1 to 3 years' relevant working experience is preferable
Industry specific capabilities
Knowledge in front office operations software
Knowledge in Property Management System
Related education and training
Degree or above
MSc International Hospitality and Tourism Management
Bachelor of Arts (Honours) in Hotel Operations Management
BSc (Hons) International Hospitality Business Management
BA (Hons) International Hospitality and Tourism Management
Higher Diploma
Higher Diploma in Hotel and Catering Management
Higher Diploma in International Hospitality and Tourism Management
Diploma
Diploma in Hotel Operations (QF Level 3)
Diploma of Foundation Studies - Hospitality
Diploma of Vocational Education (Hotel Studies)
Certificate
Certificate in Hotel Operations (QF Level 2)
Advanced Certificate in Front Office Management
Certificate in Front Office Supervision
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