Hotel, Catering and Tourism
Front Office Managers
Detail
Responsibilities
Front Office Managers are responsible for advising with management and sales staff on reservation status, forecasts and tariffs. They need to determine rate structure for daily pick-up and supervise room rates offered and to monitor room occupancy forecasts on 3-day, weekly and monthly basis. They greet and register VIPs and special guests and to spot check VIP guest rooms. Overall, they ensure all relevant departments work cohesively together to provide timely and accurate customer service.
Basic qualification requirements
Academic requirements
Higher Diploma/ Associate Degree or equivalent
Work experience
3 to 5 years' relevant working experience is preferable
Industry specific capabilities
Knowledge in front office operations software
Related education and training
Degree or above
MSc International Hospitality and Tourism Management
MSc in Programme and Project Management (in collaboration with University of Warwick)
Bachelor of Arts (Honours) in Hotel Operations Management
BSc (Hons) International Hospitality Business Management
BA (Hons) International Hospitality and Tourism Management
Higher Diploma
Higher Diploma in Hotel and Catering Management
Higher Diploma in International Hospitality and Tourism Management
Diploma
Diploma in Hotel Operations (QF Level 3)
Diploma of Foundation Studies - Hospitality
Diploma of Vocational Education (Hotel Studies)
Certificate
Certificate in Hotel Operations (QF Level 2)
Advanced Certificate in Front Office Management
Certificate in Front Office Supervision
Explore
Recommended activities
