Business and General Administration
Customer Relationship Management (CRM) Executives
Detail
Responsibilities
Maintain sound customer relations, interact with customers to handle enquiries and complaints, process orders, prepare reports and receive visitors.
Basic qualification requirements
Academic requirements
Secondary school education
Work experience
3 to 5 years' of experience in customer services are required; 1 to 2 years of experience in supervisory position are preferable
Industry specific capabilities
Communication skills
Interpersonal skills
Related education and training
Higher Diploma
Higher Diploma in Hotel and Catering Management
Higher Diploma in International Hospitality and Tourism Management
Higher Diploma in Retail Innovation and Management
Professional Diploma/Certificate
Professional Diploma in Property and Facilities Management (Customer Services)
Diploma
Diploma of Vocational Education (Business)
Diploma of Foundation Studies (Retail)
Certificate
Module Certificate in Customer Service Management in the Catering Industry
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